FAQs
We are a Melbourne based e-commerce store. More info about us can be found here.
We currently accept Visa, MasterCard, Amex, Apple pay, Google Pay, ShopPay and PayPal.
We do not currently accept Afterpay, Zippay or any other buy now pay later system. However, we are working towards making it happen.
We will notify you via email when your item(s) have been shipped with a tracking number.
All shipping information can be found here.
Email us at cosmicsunshine@outlook.com.au with the name of the item and we will let you know if we're expecting a restock. If we are we can put you on a list and notify you via email when it is back in stock.
All of our products have an ingredient list at the bottom of the description. If there is a specific ingredient you are allergic to you can contact us and we can let you know if it is in the product.
After following the appropriate steps for a refund (found here) all refunds are returned to the original payment method. Questions about refunds should be directed to cosmicsunshine@outlook.com.au or here.
You can contact us at cosmicsunshine@outlook.com.au, our contact us page, our live chat in the bottom corner of this screen or our socials linked at the bottom of this page.
Discontinue use immediately. Contact us at cosmicsunshine@outlook.com.au as soon as possible with details of the reaction. Our team take allergic reactions very seriously and our responses are governed by Australian law.
Cosmic Sunshine always ensures that the brands we stock align with our core values. Whilst we have our own internal process for selecting brands if you represent a brand and are interested in having your products on the Cosmic Sunshine store contact us here.