FAQs


What is Cosmic Sunshine? 

We are a Melbourne based e-commerce store. More info about us can be found here. 

Where is Cosmic Sunshine located?

Cosmic Sunshine operates online and ships Australia wide. We do not currently have any physical brick and mortar stores. 

What payment do you accept? 

We currently accept Visa, MasterCard, Amex, Apple pay, Google Pay, ShopPay and PayPal.

We do not currently accept Afterpay, Zippay or any other buy now pay later system. However, we are working towards making it happen.

How do I know if my order has been shipped? 

We will notify you via email when your item(s) have been shipped with a tracking number.

How long will my order take to arrive? 

All shipping information can be found here.

The item I want is sold out

Email us at cosmicsunshine@outlook.com.au with the name of the item and we will let you know if we're expecting a restock. If we are we can put you on a list and notify you via email when it is back in stock.

Where can I find the ingredients?

All of our products have an ingredient list at the bottom of the description. If there is a specific ingredient you are allergic to you can contact us and we can let you know if it is in the product.

How do I receive my refund?

After following the appropriate steps for a refund (found here) all refunds are returned to the original payment method. Questions about refunds should be directed to cosmicsunshine@outlook.com.au or here.

How do I contact Cosmic Sunshine?

You can contact us at cosmicsunshine@outlook.com.au, our contact us page or our socials linked at the bottom of this page.

What should I do if I've had an allergic reaction? 

Discontinue use immediately. Contact us at cosmicsunshine@outlook.com.au as soon as possible with details of the reaction. Our team take allergic reactions very seriously and our responses are governed by Australian law. 

Cosmic Sunshine always ensures that the brands we stock align with our core values. Whilst we have our own internal process for selecting brands if you represent a brand and are interested in having your products on the Cosmic Sunshine store contact us here.

I'd like to collaborate with Cosmic Sunshine, Who do i talk to?

We love when community members reach out to us. Collaboration is a part of our core ideals, especially with genuine influencers who speak honestly with their Audience.

If you are looking to be added to our PR list or collaborate in some way, feel free to contact us at cosmicsunshine@outlook.com.au with the subject line "Influencer Outreach" and one of our amazing staff members will get back to you. To speed the process along, Media Kits help our team immensely when working with influencers so be sure to include that in your email if possible. 

How long do your Gift Cards last?

As per Australian guidelines, our Gift Cards expire three years from the date of purchase. If you are looking for the terms and conditions of our Gift Cards they can be found on the product page when making the purchase.